Shipping Policy

Last updated: 15 October 2026

At Trinetra Riwayat, we aim to deliver your order with care. This policy explains order processing, shipping charges, delivery timelines, and how to get help with a shipment.

Delivery locations

Delivery availability depends on your PIN code and will be confirmed at checkout.

If we discover that we cannot deliver an order after it has been placed, we will contact you and refund any payment collected for the unfulfilled order, including applicable delivery charges.

Order processing

Orders are normally processed and dispatched within 5–7 business days after order confirmation and any required payment verification.

For orders placed on weekends or public holidays, the processing period begins on the next business day. Business days are Monday to Friday, excluding public holidays.

During sales, festive periods, or unusually high demand, processing may take longer. We will communicate any significant delay affecting your order.

Estimated delivery time

After dispatch, delivery normally takes 5–7 business days, depending on your location.

Including processing, the estimated total time from order confirmation and any required payment verification to delivery is 10–14 business days.

Any specific delivery estimate displayed before you place your order will apply. If delays arise afterward, we will notify you.

Delivery estimates are not guaranteed dates unless expressly stated. If your order is significantly delayed, please contact us so we can investigate and discuss an appropriate resolution. This does not limit your rights under applicable law.

Shipping charges

We offer free shipping on orders above ₹499.

For orders of ₹499 or less, applicable shipping charges will be displayed at checkout before payment.

Payment

We accept prepaid orders only. Please complete payment at checkout using an available online payment method. Cash on delivery is not available.

Order tracking

Once your order has been dispatched, we will share shipment details using the contact information provided with your order. Where tracking is available, you will receive a tracking link or tracking number.

Tracking information may take some time to update after the delivery partner receives the package.

Delivery address and contact details

Please provide a complete and accurate delivery address, including your PIN code and an accessible phone number.

If you need to correct your delivery details, contact vinu@trinetrariwayat.com as soon as possible. We will try to accommodate changes before dispatch. Changes after dispatch depend on the delivery partner’s ability to update the shipment.

Missed or unsuccessful delivery

If delivery cannot be completed, the delivery partner may contact you or provide instructions for another attempt.

If your parcel is returned to us because of an incorrect address, unsuccessful delivery, or refusal, please contact us to arrange the next steps. Any proposed redelivery charge will be explained and agreed with you before reshipping.

Delayed, missing, or undelivered orders

If your order is overdue, tracking has stopped updating, or the parcel is marked as delivered but you have not received it, contact us with your order number.

We will investigate with the delivery partner and keep you informed. If the shipment is confirmed lost or cannot be delivered, we will discuss a replacement or refund, as appropriate and consistent with your consumer rights.

We remain your point of contact for resolving delivery issues.

Damaged or incorrect deliveries

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us promptly with your order number and details of the issue.

Photographs of the item and packaging, where available, can help us investigate. Please retain the packaging while we review your request.

Trinetra Riwayat will cover return shipping and any replacement delivery costs for confirmed damaged, defective, or incorrect items.

Order changes and cancellations

To request a change or cancellation, contact us as soon as possible. We will confirm whether your request can be accommodated based on the order’s processing and dispatch status.

Once dispatched, we may be unable to stop delivery. Eligible items may be exchanged under our Exchange Policy.

If we cancel an order that you have paid for, we will notify you and arrange a refund.

Exchanges

You may request an exchange within 7 days of receiving your order, subject to our Exchange Policy. We do not offer returns for a refund for change of mind or size preference.

For approved exchanges, Trinetra Riwayat covers shipping the original item back and delivery of the replacement.

Please contact us before sending an item back. Our business address should not be used as a shipping address for an exchange unless confirmed in our instructions.

This policy and the 7-day exchange window do not limit any remedies, including refunds where required by law, for damaged, defective, incorrect, misdescribed, or undelivered goods.

Contact us

For shipping and delivery assistance, contact:

Trinetra Riwayat
Email: vinu@trinetrariwayat.com
Phone: +91 8955487137
Business address: Parth Empire C-8, Shri Ram Vihar, Pratap Nagar, Sector 29, Sanganer, Jaipur, Rajasthan 302022, India

This policy does not limit any rights or remedies available under applicable consumer protection laws.